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Tag Archives: employee engagement
Mentortainment – A new word!
Last night in my hotel in Seoul, I thought of a new word which explains why Enterprise MENTOR (our 2-in-1 customer service and revenue growth programme) delivers results.. The word is ‘Mentortainment’. Clearly this is a combination of the words … Continue reading
Employee Engagement – Delivers great things for customers!
I’m a great fan of Google, especially what they are doing with the Android mobile operating system. Google is much more than about search, it about endless new ideas being generated and actioned upon, for the benefit of the customer. … Continue reading
Great Customer Service comes from Happy Engaged Employees
There’s a lot of talk at the moment about ‘employee engagement’. In HR and employee development circles, ‘employee engagement’ is the ‘new black‘ . There is no doubt that happy engaged and motivated employees create an experience for customers … Continue reading
Posted in customer experience, marketing
Tagged customer experience, employee engagement, marketing
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Had A Bad Customer Experience? With Web 2.0 there is nowhere to hide now!
Have you heard of Jeff Jarvis? Jeff is an author and blogger and has become quite famous for his definition of ‘Dell Hell’ – and the ‘lemon of a computer’ he bought from them. I wrote about Jeff in my … Continue reading
Posted in customer experience, marketing
Tagged customer experience, employee engagement, marketing
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The power of an unhappy customer
This video from YouTube has become an internet sensation, and shows what an unhappy customer can do now with the power of the internet. I wrote about this video a while back in an article for the Institute of Customer … Continue reading
Posted in customer experience, marketing
Tagged customer experience, employee engagement
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