Measuring Employee Engagement
Measuring employee engagement is an industry in itself with numerous surveys and methodologies available which can scientifically give you a score of how engaged your employees are.
In certain companies (in particular larger organisations), this survey approach is critically important. However, there is a simpler, albeit less scientific, way of measuring employee engagement.
That is to informally ask your customers how they feel about dealing with your company and employees, and at the same time, take a good look at your financial results.
The net result of engaged employees are happy repeat customers who want to come back and repeat buy from you time and time again, and also happily recommend you to their friends, family and business associates.
For managers who have fully engaged employees, no survey is necessary. It is obvious which employees are excelling, who is passionate and who is engaged.
As the link between people and profit is firmly established, a quick review of financial statements will give you a rough indication of your company’s level of engagement. Drilling down deeper into divisions and departments will highlight managers who are able to inspire teams to achieve more.
Where measuring employee engagement is clearly a critical step to the overall objective of creating an engaged workforce, it is only part of the process.
The real key to developing engaged employees comes from the management and leadership of the company.
Only when your managers become better man-managers and mentors to your employees will you truly create a workforce who are fully engaged and highly profitable.
At Enterprise Leaders Worldwide we provide the tools and strategies to help managers engage at a deeper level with their employees. To learn more about our approach, download our book People Upgrade for free by simply entering your contact details in the form on the right.